“When was the last time you used some variation of the phrase ‘Thank you’? At the coffee shop this morning? While you were having dinner last night? Because someone held the elevator for you? How about online? Have you used it to sign an email recently? Did you intentionally not use that phrase? And did you stop to think about what that really meant?” Notes on “politeness formulae.” Or, why we inexplicably sign emails with unwarranted thanks.
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